Professional Standards Division


The Professional Standards Division is responsible for:

  • Conducting internal investigations
  • Developing, revising, and maintaining Kootenai County Sheriff’s Office (KCSO) policy manuals
  • Grant research and development
  • Leading the Recruitment Team
  • Managing the Training Section
  • Overseeing the Background Investigations Unit
  • Overseeing media relations, social media, and community outreach


It is the policy of the KCSO to recognize exceptional service by our members through the formal use of commendations. This applies for both certified (sworn deputies) and civilian personnel.

This list identifies three ways you may express your appreciation for excellent or superior service/performance.

  • Ask to speak to the member’s supervisor or member of the Professional Standards Division and verbally communicate your praise.
  • You can write a letter to the Sheriff describing the superior service and/or performance.
  • You can email us at KCSO. Please refrain from using email to report crimes or incidents in progress. The email address is monitored during weekday business hours only.

Personnel File

Letters and emails received by the Sheriff will be forwarded to the employee in order to extend your gratitude, and a copy will be placed in the member’s personnel file. The member’s performance will also be recognized by the Sheriff and may be considered for other Sheriff’s Office awards.

Citizen Complaints

Citizen complaints are frequently based upon misunderstandings of the law and/or Sheriff’s Office General Orders, policies, and procedures. Nonetheless, legitimate complaints are of great concern and may lead to a mistrust of law enforcement when they are not adequately investigated and/or explained. While the Kootenai County Sheriff’s Office encourages citizens to report legitimate complaints of misconduct, it also expects that citizens will not file frivolous, vindictive, or false complaints against employees who have properly performed their duties. State law prohibits the intentional filing of a false report to law enforcement and also prohibits anyone from lying under oath.

Complaints of Misconduct

Complaints of misconduct can be accepted by any employee or supervisor. The Complainant may also contact the Professional Standards Division directly. Complaints may be made in person, by telephone, or letter. During non-business hours, complaints should be directed to the member’s supervisor.