Commendations/Complaints

Commendations

It is the policy of the KCSO to recognize exceptional service by our members through the formal use of commendations. This applies for both certified (sworn deputies) and civilian personnel.

This list identifies three ways you may express your appreciation for excellent or superior service/performance.

  • Ask to speak to the member’s supervisor or ask for the appropriate division and verbally communicate your praise.
  • You can write a letter to the Sheriff describing the superior service and/or performance.
  • You can email us at KCSO. Please refrain from using email to report crimes or incidents in progress. The email address is monitored during weekday business hours only.

Personnel File

Letters and emails received by the Sheriff will be forwarded to the employee in order to extend your gratitude, and a copy will be placed in the member’s personnel file. The member’s performance will also be recognized by the Sheriff and may be considered for other Sheriff’s Office awards.

Citizen Complaints

  • Citizen complaints are frequently based upon misunderstandings of the law and/or Sheriff’s Office General Orders, policies, and procedures. Nonetheless, legitimate complaints are of great concern and may lead to a mistrust of law enforcement when they are not adequately investigated and/or explained. While the Kootenai County Sheriff’s Office encourages citizens to report legitimate complaints of misconduct, it also expects that citizens will not file frivolous, vindictive, or false complaints against employees who have properly performed their duties. State law prohibits the intentional filing of a false report to law enforcement and also prohibits anyone from lying under oath.  You can email us at KCSO. Please refrain from using email to report crimes or incidents in progress. The email address is monitored during weekday business hours only.

Complaints of Misconduct

  • Complaints of misconduct can be accepted by email at KCSO. Please refrain from using email to report crimes or incidents in progress. The email address is monitored during weekday business hours only. The Complainant may also contact the appropriate division. Complaints may be made in person, by telephone, or letter. During non-business hours, complaints should be directed to the member’s supervisor.