The Kootenai County 9-1-1 Center has two missions; first is to serve as the primary Public Safety Answering Point (PSAP) for the County and provide dispatch service to 14 county emergency response agencies. The second mission is to provide and maintain public safety radio communications.
The purpose of the Center is to provide a central location whereby emergency calls for assistance from the citizens of and visitors to Kootenai County are answered by skilled Emergency Communications Officers in a professional, compassionate, and courteous manner. Secondly, the Center provides the primary dispatch communications for the Sheriff's Office and Coeur d'Alene Police Department, all fire, and Emergency Medical Service (EMS) agencies in the County.
The origin of 9-1-1 can be traced back to England when it was the first country to use a national three digit emergency number. In 1937, citizens of England simply dialed 9-9-9 to contact emergency service personnel. Some 20 years later in 1958, the International Association of Fire Chiefs advocated a national emergency number for the United States. The number 9-1-1 was brought into reality, with the cooperation of American Telephone and Telegraph (AT&T), as the nation's emergency notification number in 1968. February 16, 1968, Senator Rankin Fite made the first 9-1-1 call from Haleyville, AL.
The Kootenai County Consolidated 9-1-1 Center, also known as Central Dispatch, opened in February 1993. The 9-1-1 Center operates 24 hours a day, seven days a week and is responsible for answering all 9-1-1 emergency calls and non-emergency calls for service within Kootenai County. Central Dispatch works in conjunction with Post Falls Police Department, Idaho State Police and surrounding counties dispatch to provide seamless public safety dispatch between agencies. Central Dispatch was the first PSAP in North Idaho to implement Emergency Medical Dispatching (EMD). The Emergency Communication Officer's are specially trained to provide callers with life saving instructions on various types of medical emergencies, including control of bleeding, delivering a baby and how to administer Cardiopulmonary Resuscitation (CPR) on patients ranging from infant through adult ages. The Center's staff consists of four administrative personnel, and 30 highly skilled Emergency Communication Officer's.
When calling the Kootenai County 9-1-1 Center, a trained Emergency Communication Officer's will receive your call and ask you "Where is your emergency" and offer immediate assistance. The Emergency Communication Officer's will ask pertinent questions regarding the emergency and dispatch the appropriate level of law enforcement, fire, and/or medical service to meet your immediate need.
KCSO 911/Central Communications
3380 Julia Street
Coeur d'Alene, ID
Administration Number: (208) 446-1850
Non-Emergency Number: (208) 446-1850